We are here to help

Support

Hit a problem, have an idea for a puzzle, or a question about your account? Write to us and we will get back to you.

What to include

• A short description of the problem and what you tried.
• The device type and operating system version.
• The level number or a screenshot, if it helps.

Deleting an account

In versions that support it, open Profile, then Delete account, confirm that you are signed in, and confirm the deletion. This deletes the game account, your progress, your coins, and your place on the leaderboards. It cannot be undone. You can also ask us to delete the account and data by email. We will ask for reasonable details to confirm that you own the account. Deleting the account does not cancel an Apple or Google subscription. Cancel the subscription separately in the store.

Common questions

My progress is missing

Check that you are signed in to the same account, then open the app again with an internet connection. If it is still missing, send us the device details.

How do I report a wrong answer?

Send the song title, the artist, and the level number. We will check the puzzle and update it when it needs a fix.